Cancellation Policy

Last updated: March 18, 2026

Overview

At Chunko Cycles, we work hard to process and ship orders as quickly as possible. Please review our cancellation guidelines below:

Order Cancellation Window

Orders may be canceled within 24 hours of purchase as long as the order has not yet been processed, packed, or shipped. Once an order enters fulfillment, we are unable to guarantee cancellation.

How to Request a Cancellation

To request a cancellation, please contact our support team immediately at support@chunkocycles.com with your order number and request details. We recommend including “Order Cancellation Request” in the subject line for faster processing.

Shipped Orders

If your order has already shipped, it can no longer be canceled. However, you may return the item in accordance with our Return Policy once it has been delivered.

Custom & Special-Order Items

Custom builds, special-order products, and items sourced specifically per customer request are non-cancelable and non-refundable once the order has been placed.

Bicycles & Large Items

Orders containing bicycles or oversized products may move into processing quickly (including assembly and packaging). Cancellation requests for these items must be submitted as soon as possible after purchase.

Refund Processing

Approved cancellations will be refunded to the original form of payment. Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.

If you have any questions regarding your order status, our team is happy to help. Thank you for choosing Chunko Cycles!

Questions?

If you have any questions about this policy, please contact us.